Parking Ambassador

Job summary
Logistics, Transportation & Parking is seeking full time Customer Service RepresentativesAssist patients and visitors by directing them to available parking spacesMonitor full conditions of parking facility, redirect patients and visitors to another facility, if necessary
Job seniority: associate level
Responsibilities
• Assist patients and visitors by directing them to available parking spaces• Assist parkers with items they may need to take to their destination, as necessary (wheelchairs, strollers, or belongings); use motorized vehicle, as necessary• Direct patients and visitors to their destination inside the hospital, escort patient and visitors to location, if necessary• Monitor full conditions of parking facility, redirect patients and visitors to another facility, if necessary• Assist patients and visitors with location of vehicle upon their return to the structure on foot or by use of motorized vehicle• Act as customer service ambassador to Michigan Medicine• Report any suspicious behavior or activities to Michigan Medicine Security and supervisor• Monitor and report suspected unauthorized parking activity• Maintain areas of the parking structure by assisting in the cleaning, removal of trash, salting icy areas, and shoveling snow• Report any elevator outage to Hospital Maintenance
Requirements
• High School Diploma• At least two (2) years of customer service experience, preferably in a hospital setting• Excellent customer service skills• Strong communication skills• Ability to work outside in all types of weather conditions• Ability to stay active/moving for most of the shift• Ability to fulfill the necessary requirements to operate a university vehicle