We are looking for a confident Overnight Manager to join our diverse team at Hotel Jerome in Aspen, CO.
Growing your career as a Full Time Overnight Manager is an amazing opportunity to develop excellent skills.
If you are strong in problem-solving, presentation and have the right initiative for the job, then apply for the position of Overnight Manager at Hotel Jerome today!
JOB DESCRIPTION Position Title: Overnight Manager on Duty
Location: Aspen, CO
Department: Front Office
FLSA Status: Salaried Exempt-Status
Pay Scale: $60,000-$68,000 annually
Reports To: Director of Rooms
Update date: 11/21/22
Role Summary Join our team as an Overnight Manager on Duty for Hotel Jerome, serving the needs of the business, our guests, and our colleagues by providing managerial support for Front Desk, Guest Services and other departments in the daily operational duties for these areas during the overnight shift.
Core Responsibilities Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
Ensure the current day's revenue balances are reconciled, payments to the guest ledger are processed, & the accounts receivables are balanced.
Complete the overnight audit process on the front office system per established system guidelines.
Balance & verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
Balance all Front Office Postings and settlements.
Organize the audit pack and ensure its accuracy.
Assist in the training of any new overnight positions.
Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
Identify, reconcile, and communicate all Promotions to accurate revenue centers.
Roll all Expected Arrivals & post No shows to next day according to Jerome billing standards
Complete system back-ups as required
Oversee the Front Desk Agent's Daily Cashiering and maintain Front Desk bank at standard amount.
Review Daily Petty Cash Forms/paid outs to ensure proper usage, gift cards usage
Ensure proper handling of House accounts & PMs, roll over dates and extensions
Ensure proper closing of the accounts by the month end & year end.
Review arrivals in advance daily to be familiar with VIP guests, special requirements and potential problems.
Maintain and comply with all hotel and departmental policies, procedures and standards.
Ensure to run Newspaper reports daily & coordinate with Bell Services to ensure timely delivery.
Review all Folio for arrival and departure including adjustments to ensure are performed according to Jerome accounting standards
Negotiate compromise or adjust bills to compensate for issues.
Identify and resolve all Non-zero (open folio) guest accounts nightly. Follow up with appropriate departments.
Make reservations outside of hours, perform walk -ins, perform up sells whenever possible
Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments with specific reporting forms.
Promote positive relations with guests and between hotel departments
Ensure completion of all other duties as assigned/delegated by management.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest & employee relations
Supporting Projects and Policies
Supports implementation of customer recognition/service programs, communicating and ensuring the process in particular MOD program or any other FO elated project
Skills and Abilities Strong Mathematical & Financial skills
Extensive knowledge of Microsoft Programs including but not limited to Excel, Outlook, & Word
Extensive written and verbal communication skills
Extensive multi-tasking, problem solving, and follow through skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Required Qualifications Minimum of 1 year previous proven supervisory experience
Guest Services experience required, 4-5 Star resort experience preferred.
Previous Front Office, Night Audit, or Accounting Experience Required
Physical Demands Must have the ability to move/maneuver in an (add department) environment.
NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant. Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can't experience Aspen, without experiencing Jerome. What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people's lives.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. Hotel Jerome is an Equal Opportunity Employer, M/F/D/V. Hotel Jerome provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Hotel Jerome complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Benefits of working as a Overnight Manager in Aspen, CO:
? Company offers great benefits
? Opportunities to grow
? Advantageous package
