Antietam Broadband is seeking a Technical Operations Supervisor! This position will be responsible for all personnel and functions associated with the in-house technical operations department. They will be responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.
Job Type: Full-time
Rate: $62,000-$75,000/year
Location: Office in Hagerstown, MD
Primary Responsibilities Include: Supervises all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues. Annual and routine capital and expense budgets management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets. Analyzes plant operations and makes recommendations for improvements to plant and equipment. Maintains inventory by monitoring supply levels, determining needs and purchasing equipment, tools, and supplies, as needed. Provides DOT with information regarding installation and service, quota, manpower and makes suggestions based on team performance. Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof. Generates and submits required regulatory reports/inquiries. The successful Technical Operations Supervisor has: Bachelor's degree in engineering or related field with 2+ years of management experience or 10+ years related industry work experience. 2+ years management experience and 5+ years working in telecommunication and technical operations. 2+ years of budget development and management. Ability to communicate effectively both orally and in writing. Ability to create a proactive team environment and sustain employee morale. Strong, team oriented interpersonal skills. Strong business acumen with ability to develop and justify budgets. Ability to make data driven decisions in a timely manner while managing projects. Knowledge of staff development techniques and willingness to transparently share knowledge. Knowledge of modern telephone, internet, and cable television technologies. Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals. Ability to obtain and maintain a valid driver's license required. When you join Antietam Broadband.... You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.
Schurz Communications and its subsidiaries strategic objectives:
We will attract, invest in, communicate with, and retain top talent. We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. We will innovate, partner, experiment and create a better future together. We strive to continuously improve operating performance to ensure sustained growth See job description
