Outreach Manager

Job summary
Join our Outreach team as we launch services in DC/Maryland!Help underserved communities navigate the healthcare systemBuild relationships with families in laundromats
Job seniority: entry level
Responsibilities
• Building relationships with families in laundromats• Understanding the unique needs of these families and identifying where they need support• Assisting families with public benefits applications like Medicaid, SNAP, and LIHEAP• Helping families navigate their health plans• Making referrals to external resources and ensuring all documentation is in order• Hiring and onboarding new outreach team members (potential role evolution)• Crafting schedules for outreach staff and managing administrative aspects of the team (potential role evolution)• Leading and developing a team of outreach specialists, offering guidance and motivation (potential role evolution)• Setting and overseeing individual and team-based objectives (potential role evolution)• Finding innovative ways to conduct outreach and structure the outreach team (potential role evolution)
Requirements
• Experience in community outreach, field marketing, canvassing, customer service, or sales• Willingness to work inside laundromats• Reliable transportation to travel locally throughout the DC metro area and Maryland• Experience working with high-needs populations• Experience building and managing small teams• Comfort with and desire to learn new technologies
Key Skills Needed
• Empathy• Resilience• Adaptability• Learning Mindset
Benefits
• Full-time employees receive a PTO plan, health care coverage, and equity options