Greeting clients and visitors
· Scheduling Appointments – includes appointments/evaluations for new clients and existing clients. Follow up with clients if client is late/does not show. Update therapists' schedules to reflect appointment types including but not limited to: no authorization, cancelled within 24 hours, no show, make up visit, etc.
· Maintain new referral/client information – responsibilities include sending out and receiving back new client packets, schedule evaluations, file evaluation reports within 7 days and mail a copy to parent/legal guardian and a copy to referral source, schedule client with therapist, enter new client into billing software, ensure all information in client chart is complete so we can bill for services.
· Responsible for obtaining coverage for evaluations and treatments. Responsible for oversight of clinic staff member's schedules to ensure treatment time is maximized and all clients are seen as scheduled.
· Preparation and management of client charts – responsibilities include preparation of patient chart at client's check-in, enter client in electronic health record (onset, SOC, date, name, DOB, insurance, co-pay, codes).
· Provide Billing Support – Collect any co-pays and/or other amounts owed at client check-in as instructed by the Outpatient Billing Specialist. Send all co-pays to corporate office as instructed and in a timely manner.
· Ensure all equipment is stored appropriately and is in good working order. Ensure any work orders for equipment or facility repairs are directed to corporate in a timely manner.
· Responsible for maintaining a safe working environment for staff and a safe clinical environment for patients.
· General office/receptionist duties – including but not limited to answering phones.
· Other office and housekeeping duties as assigned – to include but is not limited to ensuring entry way, lobby, and all common areas are safe, clean, and presentable to guests/clients/visitors at all times. Trash and restrooms should be monitored for cleanliness. Restrooms should be stocked with supplies at all times. Ensure a clinic policy is in place to ensure materials and equipment are cleaned on a routine basis.
· Maintain customer relationships with referral sources through verbal and/or written communication.
· Ensure current professional license for each clinical staff is displayed in designated area.
· Assist with credentialing process as needed.
· Order supplies and treatment materials – Submit through Corporate Office with Manager/Director prior approval.
· Complete insurance verification for new referrals prior to scheduling evaluation and repeat insurance verification monthly using approved insurance verification process.
· Other duties as assigned
Benefits OUR PLAN INCLUDES: Competitive Compensation Comprehensive medical, dental & vision plans Teledoc Paid Time Off (PTO) Retirement Plan (401K) Life Insurance Company paid group life insurance Short & Long term disability Critical Illness Flexible Spending Licensure Reimbursement Bereavement Leave Accidental death and dismemberment Clinical support and training Continuing Education Tuition Assistance Christmas Club Surgical & Major Imaging Discount Card
