Salary:
$36,682.00 - $64,194.00 Annually
Location :
Wake County, NC
Job Type:
Permanent Full-Time
Job Number:
********
Department:
Dept of Revenue
Division:
Business Services and Support
Opening Date:
04/03/2024
Closing Date:
4/11/2024 5:00 PM Eastern
Job Class Title:
Administrative Specialist I
Position Number:
********
Section:
Outbound Contacts Unit
Salary Grade:
NC08
Description of Work
Salary Grade: NC08
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The Outbound Contacts Specialist position in the Outbound Contacts Unit is responsible for preparing (bursting & trimming) continuous feed tax notices and refund checks, sorting, reviewing departmental notices for anomalies prior to sending to taxpayers, inserting them into envelopes, applying the correct amount of postage, and finalizing them for mailing to taxpayers in a manner that conforms with the Department of Revenue, legislative, and Postal requirements. Outbound mail volumes are generally up to 15,000 per day, but in peak times during the month and year, volumes may be over 40,000, requiring mandatory overtime in order to process mail in accordance with Senate Bill 242, other legislative mandates, and Department of Revenue and US Postal Service requirements. This position is also responsible for reviewing and researching returned mail and refund checks. Tax laws, regulations, and oral/written instructions as to methodology, procedures and policies define the scope of the work. The mission is accomplished by researching returns filed with the Department of Revenue and corresponding with taxpayers and/or their representatives on tax issues, reviewing and researching taxpayer accounts and records, initiating notices of adjustment, assessments, refunds, credits, and other information necessary to inform taxpayers on the status of their accounts with the Department of Revenue.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Personal Observance Leave and Community Service Leave
Longevity pay lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Knowledge, Skills and Abilities / Competencies
Ability to perform work with precision and detail.
Working knowledge of Microsoft Office applications.
Ability to be flexible and adapt well to changes.
Able to stand, walk, bend, and lift materials weighing up to 35 lbs.
MANAGEMENT PREFERENCE:
General knowledge of tax schedules and departmental forms.
Solid mechanical aptitude for the operation of a variety of mail handling equipment.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
oshr.nc.gov/experience-guide
for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The Department of Revenue (DOR) seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at ******** .
If you have general questions about the application process, you may contact Human Resources at ******** or ******** . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ******** .
NC Department of Revenue
Human Resources Division
********
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
Yes
No
02
Do you have general knowledge of NC Dept. of Revenue tax schedules and tax forms?
Yes
No
03
How many years of experience do you have operating mail handling equipment?
No experience
Up to two years
Two to four years
More than four years
04
Are you able to safely lift 35 lbs.?
Yes
No
05
If asked to enter data into a spreadsheet, what Microsoft program would you use?
Access
Excel
Outlook
Word
06
Have you provided accurate start and end dates for all your previous work experience?
Yes
No
07
Where did you learn about this opportunity?
OSHR Website
Indeed
NC DOR Website
X, formerly known as Twitter
Facebook
Friend/Colleague
LinkedIn
College Recruitment Event
Other
Required Question
#J-18808-Ljbffr
