Ortho

Job summary
Greet patients and guests in a courteous mannerSchedule appointments and complete check-in processCollect point-of-service payments and verify insurance
Job seniority: entry level
Responsibilities
• Provide excellent customer service to all patients, guests, and family members• Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes• Gather and input patient/guarantor demographic and financial information• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions• Perform financial analysis and inform patients of financial responsibility• Balance cash drawer and prepare deposit slips• Maintain respectful relationships and resolve conflicts• Adapt behavior to specific patient population• Complete required forms and gather necessary paperwork• Remain knowledgeable on applicable laws and regulations
Requirements
• High school diploma or equivalent required• One year of related experience required• Preferred certifications in healthcare access or medical assistance• Computer skills and effective communication• Knowledge of insurance benefits, billing regulations, and referral processes• Organizational skills and attention to detail• Ability to solve problems and handle high-stress situations• Collaborative and able to exercise sound judgment
Key Skills Needed
• Computer skills• Verbal and written communication• Clerical skills• Interpersonal skills• Organizational and time management skills• Decision-making and analytical skills