Job Description
Job Description
Summary
Our Order Processing Team processes all orders by creating and/or interpreting manufacturing drawings, creating manufacturing instructions, and generating an accurate bill of materials for production to assure accuracy, to reduce scrap and errors, and to enable an exceptional customer experience. This critical role partners with various MTL departments such as: Engineering, Production, Sales, Customer Service, Accounting, IT, Scheduling, Inventory, and Shipping, in the best interest of delivering the SPEQ Promise, and strengthening customer relationships with MTL.
Essential Duties and Responsibilities. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary. Candidates must be able to satisfactorily perform each essential duty listed, with or without reasonable accommodation.
Technical Acumen
Fully understand the impact and source of processing errors and non-conformance issues and take ownership of errors and immediately work to disclose and correct them.
Review and coordinate manufacturing drawings, sales orders and print approvals to prepare for accurate, efficient, and timely order processing.
Assure all bill of materials documents, print approvals, sales orders, and shop drawings and instructions are created accurately for manufacturing.
Build, attain and master proficiency in the order processing process, systems, and software programs including without limit: Engineering's PCS/Current Order Status, Excel, AutoCAD,
SolidEdge,/SolidWorks,
and RADAN.
Customer Service
Deliver an exceptional level of customer service in every interaction to fulfill the SPEQ Promise (Speed, Protection, Expertise, and Quality) to both our internal and external customers.
Be responsive and professional in answering all incoming telephone calls and/or messages.
Demonstrate the ability to solve problems in a professional, up-front and transparent manner. Openly disclose errors or concerns and seek to find a win-win solution for the customer and the company.
Establish and maintain positive business relationships and excellent communication interactions with cross-functional departments to ensure the highest level of satisfaction and retention.
Communicate with interdepartmental personnel on specific orders, late orders, order errors or concerns, and/or specific or special customer account needs.
Professionally address and productively resolve customer inquiries, problems, concerns and/or complaints regarding Hickman Edge Systems/MTL products, services, or custom-work requests.
Teamwork and Support
Build relationships and resolve conflict in a productive, professional manner to support and foster our culture of Trust and Respect. "Lead by example" in terms of work performance, technical savvy and knowledge, customer interactions, conflict management skills, personal attitude management, and internal interpersonal interactions.
Demonstrate a willingness to work with others through open, honest, and supportive communication. Challenge appropriately and constructively.
Provide support to teammates as requested, including assisting others both inside and outside the department, when appropriate.
Demonstrate a 'continuous improvement' mindset, by seeking and accepting feedback, embracing change, and adjusting in a positive manner.
Make sound business decisions, demonstrate constructive ingenuity, and consistently put forth the necessary effort to do the best job possible.
Comply with all safety and work rules and regulations and maintain departmental housekeeping standards.
Demonstrate a willingness to contribute to special projects, as assigned by leadership.
Minimum Requirements & Qualifications. The requirements listed are representative of the knowledge, skills, and/or abilities required to satisfactorily perform the essential functions of this position. MTL Holdings will always consider candidates that have an equivalent combination of education and relevant experience.
A high-school diploma is required; however, a technical
diploma/certificate
or an associate's degree involving some level of manufacturing drawing interpretation, drafting, or engineering is preferred.
At least 2+ years' successful experience in a position that requires a strong attention to detail, and the demonstrated ability to compare/contrast documentation or materials lists for accuracy.
Advanced mathematical skills, with the proven ability to accurately measure and calculate to the 1/64th of an inch.
Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers, and internally at all levels of the organization.
Proven proficiency using office hardware (computers, laptops, printers, and fax machines) is required.
Strong computing skills, including intermediate-level proficiency in Microsoft Outlook, Word, and Excel. Intermediate-to-advanced level proficiency in Microsoft Excel is preferred.
Demonstrate ability to problem-solve in standardized scenarios involving several concrete variables.
The proven ability to effectively resolve interpersonal conflicts, and/or problems with customers, in a professional and efficient manner is preferred.
Proven history of dedication and accuracy in completed work products.
Physical Demands
While most of the work is completed while seated at a desk and facing a computer, the employee is regularly required to stand and/or walk, including regular visits to the manufacturing shop floor. On occasion, the incumbent may be required to stoop, bend, crouch, or reach above the shoulders. The employee must occasionally lift up-to While performing the duties of this job, the employee is frequently required to sit; talk and hear; and use hands to finger, handle, or touch objects or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Candidates must be able to satisfactorily meet the physical demands listed, with or without reasonable accommodation.
Work Environment
The position is primarily an office-based position with regular visits to the plant floor, with exposure to light-to-moderate manufacturing noise. The incumbent occasionally performs work-related travel, less than 10% of the time. The role is primarily scheduled weekdays, and during first-shift hours; however, some projects and initiatives may require the flexibility to occasionally work on weekends or during second-shift hours.
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