Are you a Order Management Operator who is looking to join one of the top companies within the manufacturing industry?
Are you looking to further your career and grow?
Do you have Customer Support experience (Phone/Web/or Live Chat)?
If you answered yes to those three questions, then today!
Acara Solutions seeks highly qualified candidates to work onsite with our client in Johnson City, TN Interested?
Here's what you'd do: Respond and resolve problems in a timely and accurate manner while providing excellent customer service. "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions Manage the data workflow, as it interacts with the workflow in the CRM tools Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates. "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs. Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly. Develop knowledge of assigned products within division and systems to move within the Customer Support Organization. Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers. Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization. Here's what you'll get: Pay: $20.00 /Hr
Hours: 40 Hours Per Week(1 st shift)
Length: Contract (8 months)
Sound like a good fit? TODAY
About Acara Solutions Acara is a premier provider of recruiting and workforce solutions—we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements
Required Skills / Qualifications: High School Diploma or GED Minimum of 5 years' Customer Support experience (Phone/Web/or Live Chat) Minimum of 5 years' Customer Support experience supporting industrial, construction, mechanical, and electrical industries. Minimum of 2 years' reporting experience meeting deadlines, and meeting high accuracy goals. Minimum of 2 years' experience in Secure wireless and automation product Preferred Skills / Qualifications: Associates Degree Knowledge of SAP, CRM systems and Quotation tools. Experience with managing software applications Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers. High Level of professionalism and excellent customer service skills. Ability to multitask and handle a high volume of work accurately. Excellent verbal, written, and organization skills. Grow within the company. Ability to work within a team environment. Must be a self-starter. Ability and desire to learn assigned business segment product line. May need to take internal product training classes. Ability to successfully complete required training program. Strong data analytical and problem-solving skills in identifying patterns and trends. Proficient with Microsoft Suites. Additional Information: Upon offer of employment, the individual will be subject to a background checkand a drug screen In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
