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Operations Support Specialist
As an Operations Support Specialist, you will be responsible for the daily routing and monitoring of our Fiber Technicians as they are dispatched in install activities in the field. This position is taking in-bound calls from our internal teams to schedule install services as well as making out-bound calls to our customers to update them on the status of their installs and any delays that might have been encountered.
ESSENTIAL JOB FUNCTIONS:
* Monitor and make adjustments to technician routes as needed.
* Perform daily routing of resources within a region.
* Monitors ETA/TOA compliance for field operations workforce.
* Assist technicians with issues that may arise during an activity.
* Communicates with supervisors and managers about operations and/or dispatch issues.
* Receive inbound calls from technicians and customers.
* Uses software tools to manage a variety of tasks to support field operations - ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.
* Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.
* Special projects as assigned by the department supervisor.
* Other related instructions/duties as defined by the associate's supervisor; subject to all applicable state and federal laws.
JOB QUALIFICATIONS AND REQUIREMENTS:
* High School Diploma or equivalent is required.
* Experience in computer based order entry systems
* Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
* Proficient with MS Word and Excel
* Telecommunications and/or video experience a plus
* Strong planning, organizational, and follow up skills.
* Excellent people and process management skills.
* Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs.
* Ability to recognize priority issues and escalate accordingly.
* Ability to learn new processes and procedures.
* A drive to win as a part of a team.
* Passion for your work and the mission of the company.
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
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