Initial Posting Date:
04/08/2024 Application Deadline:
04/15/2024 Agency:
Department of Human Services Salary Range:
$3,218 - $4,338 Position Type:
Employee Position Title:
Operations Support (Human Services Specialist 1) Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we'd love to hear from you!
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
When you join the ODHS
, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision. We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star
has four points that explain the agency's goals related to equity, inclusion, and racial justice. We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages
including health, dental, vision and much more! What you need to qualify
Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications (Associate's degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.)
Essential attributes
Front desk/reception experience. Consistently has delivered excellent customer service and demonstrated excellent communication skills working with the public, coworkers, and managers.
Experience eliciting information from applicants/recipients. For a program or services.
Experience navigating online systems, like Microsoft Word, Excel, and email & search engines.
Experience explaining complex rules, regulations, or procedures (technical information). Performed in a non-technical way and working supportively to people of diverse backgrounds and situations.
Experience processing, entering and/or verifying detailed data Performed with a history of high accuracy.
Experience successfully working independently, as well as in a team environment.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As Operations Support, you will serve as the first point of contact for many Oregonians virtually through the online application portal or by telephone communication. This position will contribute to the welcoming environment as families interact with the department.
In supporting the day-to-day operations of the office, this position will primarily:
Work with Oregonians to support the online Oregon Eligibility system, for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC) and Medicaid, by phone or email to resolve any questions or concerns.
Assist Oregonians by trouble-shooting issues they may encounter online or with the application process.
Assisting Oregonians through a trauma informed lens.
Provide good customer service by ensuring information provided is given timely and accurately, responses are made in a calm, courteous and respectful manner.
Working conditions
Experience constant contact with Oregonians, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
Spend time answering calls and conducting the necessary follow-up research or support.
May require a valid driver's license or other acceptable method of transportation. Occasional travel for training or meetings may be required.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Current State of Oregon employees: Apply via your employee Workday account. If you are not a current State of Oregon employee, view this application instructional video
. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process. Additional requirements
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Helpful information
This is full-time, permanent position and is union represented Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies. Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities
page. If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact via email at Please be sure to include the job requisition number.
