Operations & Strategy

About the Job:
As a part of our Operations team, you will play a pivotal role in driving operational success for our field crews nationwide. You'll work at the intersection of technology and in-person operations to deliver the future of home services. Your work will have a tangible and critical impact as our services rapidly scale across multiple markets. Requirements Responsibilities: Develop and implement internal KPIs and SLAs to ensure efficient and high-quality service delivery. Establish repeatable processes for launching new markets, ensuring smooth operations from 0 to 1. Collaborate with the COO and leadership team to devise strategic initiatives for operational enhancement. Drive the implementation of scalable initiatives and best practices to enhance quality and efficiency. Utilize data analysis tools like Excel and SQL to evaluate costs and benefits, informing strategic decision-making. Contribute to organizational development efforts to support scalability. Qualifications: Previous experience in consulting, strategy, or related operational roles, demonstrating proficiency in data-driven decision-making. Strong time management skills with the ability to prioritize and manage multiple tasks effectively. Exceptional organizational skills and meticulous attention to detail. Proven track record of working smarter by adopting best practices and standardization principles. Nice to Have: Experience in market launches or rapid scaling environments. Benefits Competitive salary range: $80,000 - $100,000 per year. Health insurance coverage, including medical, dental, and vision. Generous paid time off and holidays. Opportunities for professional development and growth. Dynamic and collaborative work environment. We're committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to contribute their best. If you're ready to join a team dedicated to revolutionizing home services, we'd love to hear from you!