We are looking for an ambitious Operations specialist to join our passionate team at AmerisourceBergen in Carrollton, TX.
Growing your career as a Full Time Operations specialist is a fantastic opportunity to develop useful skills.
If you are strong in adaptability, critical thinking and have the right personality for the job, then apply for the position of Operations specialist at AmerisourceBergen today!
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Confidently answer questions about products and services the first time customers ask.
2. Act as trusted partner to resolve customer inquiries to completion.
3. Listen and interpret customer information to accurately and promptly resolve issues.
4. Build and maintain professional relationship in order to foster customer retention.
5. Coordinate and collaborate with internal customers such as warehouse personnel, sales, IT, customer support and operations to ensure start-to-finish customer resolution.
6. Processes all customer requests (from multiple sources such as email, chat, telephonic, etc.) to ensure customers receive the drugs their patients need.
7. Knowledgeable on whole range of product and service offerings and can provide answers to customers fluidly during interactions.
8. Consistently educate customers on product and service offerings.
9. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
10. Assists customers by offering alternatives whenever possible, liaise with manufacturers for accurate market information, availability, and drop shipment confirmation.
11. Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
12. Complies with all appropriate policies, procedures, safety rules and regulations.
13. Performs related duties as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree, Pharmacy Technician program/certification, technical vocational training or equivalent combination of experience and education. Previous healthcare customer service B2B experience is desirable. Bilingual (Spanish) communication (speaking/writing) are a plus. Normally requires two (2) to four (4) years directly related experience in a CARE capacity.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Good analytical skills
5. Ability to communicate effectively both orally and in writing
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
7. Knowledge with ABC products, services and pharmaceutical distribution operations
8. Strong organizational skills; attention to detail
9. Basic knowledge of Microsoft Word, Excel and inventory management system
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .
Schedule
Full time Affiliated Companies
Affiliated Companies: Integrated Commercialization, LLC Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on jobs.institutedata.com or email View email address on jobs.institutedata.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Benefits of working as a Operations specialist in Carrollton, TX:
? Learning opportunities
? Company offers career progression opportunities
? Attractive package
