Operations Manager - Vashon

Salary:

$90,783.81 - $110,348.29 Annually

Location :

Vashon Island, WA

Job Type:

Full-Time Exempt

Job Number:

********

Department:

Olympic Region - BP/BU/GB/TU/VS/WC

Opening Date:

04/11/2024

Closing Date:

4/25/2024 11:59 PM Pacific

Union Represented:

Yes

General Position Summary

JOB NUMBER: ********

King County Library System (KCLS) is seeking a resilient and adaptable

Operations Manager (OM)

in the Vashon community.

The ideal candidate will be able to model and champion excellent customer service, support Intellectual Freedom, work with diverse populations in a service role, and exhibit the ability to work directly with the public in sometimes challenging situations. The Operations Manager will focus on providing service at the

Vashon Library,

but will also provide support to Olympic Region staff and act as a member of the library management team serving the Boulevard Park, Burien, Greenbridge, Tukwila, Vashon, and White Center libraries.

About the Opportunity:
The

Operations Manager

is principally responsible for routine operations in an assigned facility. This position also directs the work of staff and performs a variety of administrative and technical tasks related to library operations, including but not limited to scheduling, payroll, patron service, patron behavior management, and facilities management. The Operations Manager coordinates with the Regional Manager, Assistant Operations Manager and Librarian and Information Services Managers to ensure the most efficient use of staff, resources and the successful completion of shared managerial level assignments. The Operations Manager also provides managerial support and supervision to ensure effective and efficient operations in other locations in the Region and will also support the delivery of library services consistent with KCLS mission, vision, standards, and policy directives.

The successful candidate will be able to assess and analyze situations and problems, logically find solutions, and successfully integrate and manage multiple systems and priorities to produce efficient library operations.

About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.3 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a ******** comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System is committed to the full inclusion of all qualified individuals. KCLS values diverse perspectives, lived experiences, and cultures. KCLS encourages BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, KCLS provides reasonable accommodations for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.

To request accommodation please call ******** .
Examples of Duties

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.
Serves as building manager and manages staffing and workflow, with primary responsibility for safe and efficient daily operations, including scheduling to meet operational and public service needs. Resolves operational issues and refers to appropriate resource when necessary. Promotes a collaborative, inclusive, equitable and positive library environment. Resolves staff and patron incidents, problems, concerns, and conflicts under Code of Conduct, Bans or Trespass procedures.

Serves as primary contact and onsite resource for volunteers, vendors, Friends of the Library, community groups, security, and emergency services. Collaborates with Public Service Coordinators and department heads in developing, recommending, and implementing policies and procedures for circulation and operations. Models, promotes, and supports Intellectual Freedom (IF) principles with staff and patrons. Conducts inclusive conversations on IF principles and resolves related concerns or redirects to appropriate source. Implements initiatives and assists with regional communications as a member of regional management team. Engages staff in safety drills and oversees Safety Designate and site safety measures. Coordinates with ITS and Facilities staff and contractors regarding equipment and facility related needs. Submits related help desk tickets and tracks progress of requests and outcomes. Oversees and manages ordering of office and equipment materials and supplies.

Applies all KCLS Human Resources policies and procedures, including workplace standards, leave, pay, and accommodation administration.

Works with KCLS Human Resources to fill open positions.

Communicates with discretion regarding staff and patron issues. Schedules and monitors required staff training for direct reports. Provides training for non-direct reports where applicable. Manages and approves payroll time entries and leave requests, backing up other team members as needed. Selects, coaches, trains, develops and manages performance for direct reports. Coaches, reviews and disciplines employees, floaters, and substitutes directly when necessary, and provides feedback to supervisors. Tracks and monitors assigned budgets. Produces reports for assigned facility and functions.

Performs collection maintenance using system guidelines, lists, requests.

Secondary Duties
Participates in committees, required training, staff meetings, etc. Performs direct reports' work, as needed.

Engages with the community and special population groups, as assigned.

Provides informational and readers' advisory assistance to patrons, as needed. Performs other related duties as assigned.

Core Competencies:

Organizational Competencies:
Customer Focus primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics, Values, and Judgement Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills/and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Leadership Competencies:

Coaching and Counseling Facilitates the development of other's knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others.
Managerial Courage

Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.

Position Competencies:

Communicates Effectively Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.
Decision Quality

Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.

Building Effective Teams Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.
Accountability

Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.

Desired Minimum Qualification

Education and Experience

The items listed below are the

minimum

requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
Graduation from an accredited four-year college

Four years' experience in customer service, including decision making, problem solving, and conflict resolution. Supervisory and operations management experience or training preferred.

Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills
Working knowledge of management practices and principles of supervision including human resources policies and procedures.

Knowledge of operations, circulation, and public service functions throughout a public library, preferred.

Working knowledge of budgeting processes.

Working knowledge and support of the principles of IF.

Flexible and adapts to changing needs.

Knowledge of scheduling for multiple staff and service points. Clearly, succinctly, and effectively communicates ideas verbally and in writing. Demonstrated communications and listening skills with diverse populations and staff.

Conflict resolution skills Comfortable with difficult conversations

Knowledge of resources and current library and office technologies relevant to the job duties.

Assessing and analyzing situations/problems and logically finding solutions.

Integrating and managing multiple systems to produce efficient operations.

Professional Licenses and Certifications

Items in this section are applicable to the job and can be required or preferred. Indicate which are preferred.

A valid Washington driver's license and insurability as a driver for KCLS is required.

Physical Demands & Work Environment

PHYSICAL DEMANDS

While performing the duties of this job, the employee:
Is changing tasks depending upon the shift. Constantly sits and seldom/occasionally will stand and walk.

Will occasionally reach up or down and frequently reach out.

Neck rotation may be up to occasional.

Constantly using hands in conjunction with frequent finger use for keyboarding. This typing may be repetitive up to frequently. Up to occasionally operating foot controls.

Will seldom lift up to 20 lbs.

Will seldom push/pull carts and wheeled equipment with light force. Extensive close work including use of a PC monitor.

WORK ENVIRONMENT

Work is performed in a typical library environment.
Incumbent must be available for varied work hours including early mornings, evenings, and weekends. Some travel to meetings required.

General Benefits Summary

Paid Time off
It is the policy of KCLS to grant to all part-time and full-time employees:

Annual Leave (Vacation).

Sick Leave

Holidays - KCLS celebrates eleven (11) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.

Medical/Dental Insurance Benefits
Our health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week. Employees may also purchase benefits for dependents and domestic partners.

Retirement - Public Employee Retirement System (PERS)
Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program. Both KCLS and the employee contribute toward PERS retirement benefits.

Flexible and Dependent Care Spending Accounts and Health Saving Account
Employees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs. KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.

Life and Accidental Death & Disability, Long Term Disability Insurance
All the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary. Employees working 40 hours per week receive long-term disability insurance.

Optional/Voluntary Benefits
Employees working 20 hours per week or more are eligible to participate in the following voluntary benefits:

Supplemental Term Life and AD&D Insurance

Personal Accident Insurance

Critical Illness Insurance

Short-Term Disability Insurance

Nationwide Pet Insurance

Allstate Identity Theft Protection

Student Loan Refinance

Deferred Compensation Retirement Plan (available to all KCLS Employees)

457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.
Other Benefits

Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.

Ride-Wise - KCLS encourages you to "leave the car at home" and seek other ways to commute to work. All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool. The Guaranteed Ride Home program is also available for staff.

Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS. Tuition assistance, as funding permits, is available to all employees.

Language Class Funding - The program covers classes that teach language identified in the KCLS world languages collection, American Sign Language, and English as an Additional Language (ESL). You don't need a work-related reason to study a language.

01

Please fill out both the application and this questionnaire completely. Any false or incomplete answers (such as "see resume" or "see application") may result in your not having an opportunity to interview. Do you agree to answer each of these questions truthfully, and do you understand that your answers will be compared to the information on your application?

Yes
No

02

Are you a current KCLS staff member still in your probationary period?

Yes
No

03

Are you a current KCLS staff member in the 1857 union?

Yes
No

04

If you answered "yes" to the question above, please select which 1857 union you are in:

1857-P
1857-M
1857-S
1857-F

05

Do you have a valid Washington State Driver's License?

Yes
No

06

If you responded NO to the above question, would you be able to obtain a Washington State Driver's License within 30 days of hire, if selected?

Yes
No

07

Can you work varied hours, including weekends and evenings, which may change periodically?

Yes
No

08

Please indicate the highest level of education you have completed.

High school diploma or GED
Associate's Degree
Bachelor's Degree
Master's Degree
None of the above

09

Please indicate the completed number of years you have in customer service that included decision making, problem solving, and conflict resolution.

4 + years
3 - 4 years
2 - 3 years
Less than 2 years
None

10

Please indicate how many years of library service or bookstore experience and training you have.

4 + years
3 - 4 years
2 - 3 years
Less than 2 years
None

11

Please provide a description of your applicable service experience indicated above, including what position you held, when and where.

12

Please indicate the number of years of supervisory and budget experience you have.

3 + years
2 - 3 years
1 - 2 years
Less than 1 year
None

13

If you indicated that you have supervisory and budget experience, please describe your experience including what position you held, when and where.

14

Select all of the following that apply with regard to your experience in supervision:

Direct experience in supervision, hiring, evaluating performance, directing work and arranging schedules.
Formal training on the principles of supervision.
Experience working as a lead (responsibility limited to assigning, directing and leading the work of others).
None of the above.

15

The Operations Manager has oversight of the operations of a large scale library facility that includes supervisor, scheduling, and coordination of circulation functions. Please explain how your experience and background prepared you to work effectively in this large role.

16

The physical demands of the Operations Manager position includes the following: While performing the duties of this job, the employee is constantly using hands in conjunction with frequent finger use and typing, this typing may be repetitive up to occasionally. Frequently sits and occasionally will stand and walk. Will frequently reach up to chest level with hands and arms and up to occasionally will bend. The employee will frequently lift/carry less than 10 pounds, occasionally lift to 20 pounds and seldom up to 35 pounds and will occasionally push/pull carts using light force. Can you (with or without reasonable accommodation) perform the physical requirements of this position as described above?

Yes
No

17

The screening process at KCLS includes application review, interviews, and references. If selected to proceed after interviews, I acknowledge that KCLS may reach out to my listed references without notifying me beforehand.

Yes

18

The King County Library System works to offer library materials that represent a wide range of community interests. This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them. Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library?

Yes
No

19

As indicated in the posting, applicants are asked to attach a current resume and cover letter that provides relevant work experience, education, and training as it relates to this position. Have you done this?

Yes - I have attached my resume and cover letter.
No - I understand my application is considered incomplete without the required materials.

20

Where did you hear about this job opportunity? Please select all that apply.

KCLS Social Media (Facebook and Twitter)
American Library Association (ALA)
Washington Library Association (WLA)
Pacific Northwest Library Association (PNLA)
Seattle Public Libraries (SPL)
Sno-Isle Libraries
Pierce County Libraries
LinkedIn
Indeed.com
WorkSource
Government Jobs (public sector job site)
Referral from KCLS Staff Member
Job Interest Email Notification

Required Question
#J-18808-Ljbffr