Operations Manager

Job summary
Reporting to the Call Center DirectorResponsible for overall operational execution and management of staffMust have a strong commitment to and exhibit OneTouch Direct's Core Values
Job seniority: mid-to-senior level
Responsibilities
• Achieving targeted KPIs and profitability metrics• Providing leadership for up to 300 staff members during their shift• Employee selection, retention, and continuous operational improvement• Inspection and execution of OneTouch Direct best practices• Strong commitment to culture and employee satisfaction• Driving a profitable business and fostering customer loyalty• Acting as a business owner and creating a great place to work environment• Interpreting financial and operational reports and schedules and analyzing data• Developing and maintaining strong interpersonal relationships with peers throughout the organization• Maximizing performance, creativity, problem-solving, and results
Requirements
• Demonstrated motivational skills and best practices in team building• Coaching and counseling skills to effectively develop employees• Proven leadership skills to inspire and motivate a high-performing team• Analytical thinking to identify trends and take appropriate actions• Detail orientation, organizational, prioritization, and time management skills• Ability to bring about change and improve management of people and processes• Experience in creating and deploying strategic and tactical plans• Strong analytical skills and ability to drive change and manage long-term projects• Excellent oral and written communication skills• Experience with strategic initiative development and implementation• Ability to work full-time hours (50 hours per week)
Benefits
• Health Care Plan (Medical, Dental & Vision)• Opportunity for professional advancement• Diverse, welcoming culture with Employee Resource Groups