Operations Manager
Position Summary: Monitor overall wash operation and make suggestions for improvement, troubleshoot and handle equipment/technology issues, monitor wash quality, evaluate site manager effectiveness, assist in improving site managers and site employees. Communicate to site managers Rocketfast! policies and procedures as they are developed, changed or improved.
Reports To: General Manager
Job Duties: Assist with equipment repair issues Monitor equipment maintenance program Report on monthly fast pass sales Perform inspections of sites on regular basis Monitor weekly schedules and total labor hours Monitor damage claims and develop procedures to limit and reduce damages to minimum acceptable levels. Monitor overall physical appearance and upkeep of sites. Hold regular staff meetings and review areas improved on and areas needing improvement Assist with chemical and vending reports and orders. Look for ways to control costs and improve profitability Review customer complaints with site managers and general manager when appropriate. Assist in staffing and training of staff and managers. Continue to build knowledge of wash industry and look for ways to improve operations thorough outside resources. Evaluate quality of wash delivery. Skills :
Strong interpersonal skills; computer literate; enjoy working outdoors; mechanically inclined; organized; excellent verbal and written communication
About RocketFast! Car Wash:
Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do. As an employee of RocketFast! Car Wash you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of your job duties. W - WELCOME our customers and let them know we appreciate them. A - ALWAYS be ATTENTIVE to our customers and ALWAYS have great ATTITUDE. S - SMILE-It makes people happy. H - HELPFUL-Show helpfulness to our customers. If a customer needs assistance, help them. Don't wait for them to ask. Job Type:
Full Time Salaried Pay:
$50,000-75,000 annually
