Salary: $27 - $32 / Hour
Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Operation Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The Operations Experience Ambassador will serve as an ambassador to the on-site technology support team while providing floor operations support to our customers and clients. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed.
RESPONSIBILITIES
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local Workplace standards.
Assist with any workplace position while showcasing a willingness to help wherever needed.
Intermediate knowledge of A/V technology and comfortable with supporting A/V needs.
Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
Provides on-site welcome and assistance throughout scheduled shift for all in-house clients.
Gain a better understanding of customer's technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps.
Work with Experience Ambassador Team to assist any VIP guests seeking office/meeting room technology support.
Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP.
Hand deliver technology that has recently been repaired or additionally requested to guest's workspace, office, meeting room, etc.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Provide first-line support for basic office technology.
Respond to inquiries and anticipates customer/client needs.
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate and interact effectively with all other departments.
Conduct opening and closing walkthroughs when business requires.
Process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy.
Contribute to the preparation of daily, weekly, and monthly reports.
Carry out instructions for security, fire, health and safety and maintain records.
Other duties as assigned.
KEY COMPETENCIES
A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Operations Experience Ambassador
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Intermediate computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices.
Creative thinker, able to work in tandem with the client on new ideas, projects, etc.
EDUCATION & EXPERIENCE
At least 2 years of experience in an Audio Visual and/or Technical Support position OR equivalent level of education in field.
At least 2 years of proven work in a professional environment providing customer support and administrative assistance.
Proper working knowledge of iOS, Smartphone, Tablet, PC and Mac systems.
Apply to Flik today! Flik is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1309181
Flik Hospitality Group
HILARIA KWAKUMEY
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