Operations Associate - Client Service (Alternatives) Location Hybrid work in Dallas, TX : : The Operations Associate - Client Service (Alternatives) will be joining a fast-growing Registered Investment Advisor firm with a culture of entrepreneurship, education, and collaboration. The Associate will be dedicated to quality control via a variety of performance and project management responsibilities within our firm. As a member of the Operations team, the Associate will work closely with our financial advisors, vendors, alternative investment funds, and custodian support teams as well as provide project assistance to our Chief Operating Officer, Chief Financial Officer, and Chief Compliance Officer.
Primary Duties and Responsibilities: Optimize the client experience as it relates to operations and service in order to drive high satisfaction, quality, and efficiency for both the client and Parallel.
Manage all aspects of our clients' operational needs within the timeframes committed to by Parallel and within the deadlines established by our custodians.
Serve as a resource to multiple financial advisors in supporting client relationships.
Lead or participate in cross-functional group projects to improve quality and efficiency within the teams.
Required Skills/Abilities: Work with Alternative Investment funds to identify fund-specific processes when onboarding with Parallel
Process new subscriptions, re-registration of accounts, redemptions, capital calls as well as other maintenance items for clients' Alternative Investments including: preparing & submitting paperwork
Prepare paperwork
Submit paperwork
Work with Client Service to reduce NIGOs
Train new team members of the Alternative Investments Operational Team
Develop and document operational processes related to Alternative Investments
Provide operational support to multiple Financial Advisors for their client relationships as relating to Alternative Investments
Work with multiple custodians to complete requests relating to Alternative Investments
Manage all aspects of clients' Alternative Investment needs within the time frame committed to by Parallel and within the deadlines established by the Funds and the custodians
Qualifications: Very strong attention to detail and problem solver.
Effectively able to solve puzzles and operate within ambiguity.
Savvy with technology, especially as it pertains to data entry and systems maintenance.
Deadline oriented and highly organized.
Ability to work effectively and independently in a fast-paced environment.
Ability to be proactive
CRM experience (Salesforce preferred).
Salary and Benefits: Parallel offers a competitive compensation package including:
Salary based upon experience.
Opportunity for a discretionary, semi-annual incentive award.
Benefits including health care, dental, vision, and 401k plans.
Opportunity for support of professional accreditation and continuing education requirements and other professional development.
Company: Parallel Advisors, LLC Parallel Advisors is a fast-growing, independent, Registered Investment Advisory firm. We are headquartered in San Francisco CA and have offices in Hawaii, Ohio, Oklahoma, Colorado, Arizona and Texas.
To enhance our clients' futures, we seek to know where they are today and where they want to be tomorrow. That means understanding not only their assets, such as concentrated stock holdings, real estate, and earning potential but also their aspirations, including their future financial goals.
With this information in-hand, we chart, assess, and evaluate different scenarios based upon their unique objectives, risk tolerances, and time horizons. From this insight, we build a financial framework from which all our recommendations - including savings directives, insurance requirements, and investment strategies - flow. This framework provides a repeatable, measurable way to make objective decisions as to how to allocate their assets now and into their future.
We offer our clients an open array of investment solutions, fee-only, and independent of any proprietary platforms.
At Parallel, we combine the best advisors and industry-leading technology in collaborative partnership to offer our clients an extraordinary experience.
Parallel Advisors, LLC is an Equal Opportunity Employer.
