Job Description
Job Description
Operations Analyst
Description:
Gathers and analyzes customer calls and various computer data to determine the location and cause of power outages.
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill shifts.
Duties may extend to Standby list
management/maintenance,
performing complex Out-of-Town callouts, and/or maintaining accurate information and movement in Crew Manager.
Performs as a Local Storm Analyst and maintains an ability to travel to impacted offices.
Accurately reports outages to customers' accounts.
Duties may extend to editing and approval of complex SRRS reports.
Provides accurate and timely information to customers and first-line resolution to customer complaints.
Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.
Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-building, and reconciling discrepancies for ARM and trouble work.
Recognizes the financial impact of gathering and maintaining accurate information in all systems.
Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection, and submission of cross-charge requests where applicable.
Duties may extend to full set-up, packaging, permit work, as-building, reconciliation, billing interaction, and job closing.
Top (At Least 3 If Possible) Must-Have Skill Sets
(Technical/Functional):
Customer Business Management System
Scheduling Management Tools
Project Coordination
Top Nice-To-Have Skill Sets:
Ability to address multiple projects.
Ability to work on various software applications, i.e. Microsoft, SAP, VMS
Soft Skill Requirements:
Ability to multitask, attention to detail, organization, proactivity, time management, flexibility
Education:
High School Diploma
Duration: 6 months
06:30-15:00 willing to work with them, Monday - Friday
Proper email communication will only be done to and from @
astyra.com
email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Company Description Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
Company Description
Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
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