Online Web Chat Officer

Job Description:

The Online Web Chat Officer at Western Union in Los Angeles, California is responsible for providing excellent customer service through online chat support. This role involves assisting customers with queries, technical issues, and general information related to Western Union services. The Online Web Chat Officer will work closely with other team members to ensure a seamless and positive experience for customers.

Responsibilities:- Engage with customers through online chat to assist with inquiries, technical support, and general information related to Western Union services- Troubleshoot and resolve customer issues in a timely and professional manner- Adhere to company policies and procedures while providing exceptional customer service- Document customer interactions accurately and thoroughly in the system- Work collaboratively with other team members to ensure a high level of customer satisfaction- Meet or exceed performance metrics related to response times, customer satisfaction, and issue resolution

Requirements:- 2 years of experience in customer service or a related field- Energetic and hardworking personality traits- Strong critical thinking and adaptability skills- Excellent written and verbal communication skills- Proficiency in computer systems and typing- Ability to work in a fast-paced environment and multitask effectively- High school diploma or equivalent required

Benefits:- Free food provided during working hours- Paid overtime opportunities- Disability insurance coverage

Working Environment:At Western Union, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer service and support to our clients. We value teamwork, communication, and a positive work environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement:Western Union is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.