Online Web Chat Manager

Job Description:

Klarna, a leading online payment solutions provider, is seeking a part-time Online Web Chat Manager to join our team in New York City, New York. The ideal candidate will be a mid-to-senior level professional with at least 7 years of experience in online customer service and web chat management.

Responsibilities:1. Manage and oversee all online web chat operations, ensuring a seamless and positive customer experience.2. Develop and implement strategies to improve customer satisfaction and retention through the online chat channel.3. Train and onboard new team members to ensure they are equipped to provide exceptional service to customers.4. Monitor chat conversations to provide real-time feedback and support to chat agents.5. Analyze chat data and metrics to identify trends, areas for improvement, and opportunities for growth.6. Collaborate with cross-functional teams to ensure alignment and consistency across all customer touchpoints.7. Stay current on industry trends and best practices in online customer service and chat management.

Requirements:1. 7+ years of experience in online customer service and web chat management.2. Strong organizational and leadership skills.3. Excellent communication and decision-making skills.4. Dedicated and driven personality traits.5. Ability to thrive in a fast-paced and dynamic work environment.6. Bachelor's degree in a related field preferred.

Benefits:1. Free food provided during work hours.2. Company transportation for commuting to and from work.3. Life insurance coverage.

Working Environment:At Klarna, we believe in fostering a dynamic workplace that values teamwork, innovation, and shared success. We encourage collaboration and creativity to drive our mission forward and deliver exceptional results for our customers.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Klarna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.