Job Description:Siemens is seeking a motivated and adaptable Online Support Associate to join our team in San Diego, California. As an Entry Level position, this role is perfect for someone looking to kickstart their career in customer support and online services. The Online Support Associate will be responsible for providing exceptional support to customers through various online channels, including email, chat, and social media.
Responsibilities:1. Respond promptly and professionally to customer inquiries and issues via email, chat, and social media.2. Troubleshoot and resolve customer issues related to online products and services.3. Provide product recommendations and assistance with online purchases.4. Collaborate with other team members to ensure a seamless customer experience.5. Document customer interactions and maintain accurate records of customer issues and resolutions.6. Continuously monitor online platforms for customer feedback and trends to inform strategic planning.7. Assist in the development and implementation of improved online support processes.8. Participate in training sessions and team meetings to stay up-to-date on product knowledge and customer service best practices.
Requirements:1. Bachelor's degree preferred.2. 1 year of experience in customer service or online support.3. Strong critical thinking and problem-solving skills.4. Excellent written and verbal communication skills.5. Ability to work well under pressure and in a fast-paced environment.6. Adaptable and willing to learn new technologies and tools.7. Ability to think strategically and contribute to team goals.8. Knowledge of online platforms such as social media, chat, and email.
Benefits:1. Parental leave for eligible employees.2. Remote work flexibility.3. Relocation allowance for eligible employees.
Working Environment:At Siemens, we believe in leveraging data to inform decisions and drive strategic initiatives. As an Online Support Associate, you will have the opportunity to work in a dynamic and collaborative environment where your contributions are valued and recognized.
Deadline to Apply:May 8, 2024
Equal Opportunity Statement:Siemens is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to promoting an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
