Online Support Assistant

Job Description:

As an Online Support Assistant at Hilton in Los Angeles, California, your primary responsibility will be to provide exceptional online support to our customers. You will be responsible for assisting customers with inquiries, troubleshooting technical issues, and providing general assistance through various online channels such as email, chat, and social media platforms.

Responsibilities:- Responding to customer inquiries promptly and professionally- Troubleshooting technical issues and providing solutions- Assisting customers with booking reservations and providing general information- Monitoring and responding to customer reviews and feedback- Collaborating with other departments to address customer concerns and improve online customer experience- Maintaining a high level of professionalism and customer service at all times

Requirements:- 2 years of experience in a customer service or online support role- Resourceful and hardworking attitude- Strong leadership and strategic planning skills- Excellent communication and interpersonal skills- Ability to multitask and work efficiently in a fast-paced environment- Proficient in using online tools and platforms- Must be able to work part-time hours in Los Angeles, California

Benefits:- Retirement plan- Relocation allowance- Disability insurance

Working Environment:At Hilton, we strive to create a working environment that encourages a culture of ongoing learning and development for personal and professional growth. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement:Hilton is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.