Job Description:
Auto-Owners Insurance is seeking a reliable and confident Online Support Assistant to join our team in Indianapolis, Indiana. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in a similar role. As an Online Support Assistant, you will be responsible for providing assistance to customers through online platforms, ensuring a positive and efficient experience for all users.
Responsibilities:1. Respond to customer inquiries and provide solutions to their problems through online chat or email.2. Assist customers with navigating our website and online tools.3. Provide technical support to customers experiencing difficulties with our online services.4. Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.5. Maintain accurate records of customer interactions and follow up on unresolved issues.6. Stay up-to-date on products and services offered by Auto-Owners Insurance to provide accurate information to customers.7. Contribute to the continuous improvement of online support processes and procedures.
Requirements:1. Proven experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Strong cooperation and leadership skills.4. Ability to work independently and as part of a team.5. Proficiency in using online chat platforms and email.6. Familiarity with insurance products and services is a plus.7. Reliable and confident personality traits.
Benefits:1. Gym membership.2. Joining bonus.3. Life insurance.
Working Environment:At Auto-Owners Insurance, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration and innovation to provide the best possible support to our customers. As an Online Support Assistant, you will have the opportunity to work in a dynamic and fast-paced environment.
Equal Opportunity Statement:Auto-Owners Insurance is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment without regard to any protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
