Online Live Chat Representative

Job Description:

ADP is looking for a Part-Time Online Live Chat Representative to join our team in San Diego, California. This Associate Level position requires a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resilient, hardworking, and possess strong research and cooperation skills.

Responsibilities:- Provide online support to customers through live chat- Answer customer inquiries and resolve issues in a timely and professional manner- Utilize resources to research and provide accurate information to customers- Collaborate with team members to ensure a seamless customer experience- Meet and exceed performance goals and customer satisfaction metrics- Maintain detailed records of customer interactions and transactions

Requirements:- Minimum of 4 years of experience in customer service or a related field- Excellent written communication skills- Ability to multitask and prioritize workload- Proficiency in typing and computer skills- Strong research and problem-solving skills- Ability to work in a fast-paced environment

Benefits:- Paid Time Off (PTO)- Training and professional development opportunities- Vision insurance

Working Environment:At ADP, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a customer-centric mindset.

Deadline to apply: May 11, 2024

Equal Opportunity Statement:ADP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor prohibited by law. We are committed to creating a diverse and inclusive workplace where all individuals can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.