Job Description:Nordstrom is seeking a dynamic and experienced Online Live Chat Manager to join our team in Houston, Texas. As the Online Live Chat Manager, you will be responsible for overseeing all aspects of our online live chat operations, ensuring exceptional customer service and engagement.
Responsibilities:- Manage a team of online chat agents, providing guidance, training, and support to ensure high-quality customer interactions- Develop and implement strategies to increase customer engagement and satisfaction through the live chat platform- Monitor chat conversations to ensure adherence to company policies and standards- Analyze chat data and metrics to identify trends and opportunities for improvement- Collaborate with other departments, such as customer service and marketing, to ensure a cohesive and positive customer experience across all channels- Stay up-to-date on industry trends and best practices in online chat management
Requirements:- 7+ years of experience in online chat management or a related field- Strong leadership skills with the ability to motivate and inspire a team- Resilient and resourceful, able to adapt to changes and overcome challenges- Strategic planning and problem-solving skills- Excellent verbal and written communication skills- Bachelor's degree in Business, Marketing, or a related field preferred
Benefits:- Paid overtime- Company transportation- Dental insurance
Working Environment:At Nordstrom, we strive to create a high-energy workplace where employees can achieve success and deliver impactful results. Our team-oriented culture encourages collaboration and innovation, while also providing opportunities for growth and development.
Deadline to Apply: May 22, 2024
Equal Opportunity Statement:Nordstrom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
