Job Description:
As the Online Live Chat Manager at DuPont, you will be responsible for managing the online live chat platform to deliver exceptional customer service experiences. This part-time role based in Fort Worth, Texas, requires a Mid-to-Senior Level professional with at least 8 years of relevant experience. The ideal candidate will be reliable, resourceful, adaptable, and possess strong negotiation skills.
Responsibilities:- Manage and oversee the online live chat platform to provide timely and accurate responses to customer inquiries- Train and coach chat agents to ensure they are delivering high-quality customer service- Monitor chat agent performance and provide feedback to improve efficiency and effectiveness- Analyze chat data and customer feedback to identify trends and opportunities for improvement- Collaborate with cross-functional teams to implement chat enhancements and drive continuous improvement- Stay up to date on industry trends and best practices in online customer service
Requirements:- Bachelor's degree in a related field- 8+ years of experience in online customer service or chat management- Strong communication and interpersonal skills- Ability to multitask and work in a fast-paced environment- Proficiency in chat management software and Microsoft Office Suite- Strong problem-solving skills and attention to detail- Experience in a supervisory or leadership role preferred
Benefits:- Travel opportunities for training and conferences- Company-provided equipment for remote work- Dental insurance coverage- Competitive salary and opportunities for career growth
Working Environment:At DuPont, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. As an Online Live Chat Manager, you will be expected to adhere to these values and represent the company in a professional and ethical manner at all times.
Equal Opportunity Statement:DuPont is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, religion, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
