Online Live Chat Assistant

Job Description:

UnitedHealth Group is seeking a motivated and driven individual to join our team as an Online Live Chat Assistant in San Jose, California. This part-time entry-level position is perfect for individuals looking to gain experience in customer service and communication.

Responsibilities:1. Engage with customers through live chat on our website to provide assistance and support.2. Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely manner.3. Utilize critical thinking skills to assess customer needs and offer personalized recommendations.4. Persuade customers to take action, such as purchasing a product or signing up for a service.5. Maintain a positive and professional attitude at all times to ensure customer satisfaction.6. Collaborate with team members to improve processes and contribute to a positive working environment.

Requirements:1. Strong communication skills and a customer-oriented mindset.2. Ability to multitask and prioritize tasks effectively.3. High school diploma or equivalent.4. No prior experience required - training will be provided.5. Must be driven and hardworking with a strong sense of accountability.6. Critical thinking skills and the ability to think on your feet.7. Persuasion skills to effectively guide customers towards desired outcomes.

Benefits:- Paid sick leave- Visa sponsorship for eligible candidates- Retirement plan options- Opportunity for career growth and development- Recognize and reward based on performance and merit

Equal Opportunity Statement:UnitedHealth Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Don't miss this exciting opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now before the deadline on May 18, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.