Online Customer Support Specialist

Job Description:

Oscar Health is seeking a passionate and motivated Online Customer Support Specialist to join our team in Jacksonville, Florida. This part-time, entry-level position is ideal for individuals with at least 1 year of experience in customer support or a related field. As an Online Customer Support Specialist, you will be responsible for providing top-notch support to our online customers through various channels such as email, chat, and social media.

Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner.2. Provide accurate and up-to-date information about our products and services.3. Assist customers with account management, billing inquiries, and technical support.4. Collaborate with other team members to ensure a seamless customer experience.5. Conduct research and stay informed about industry trends and best practices.6. Proactively seek out opportunities for innovation and process improvement.7. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.

Requirements:1. A passion for helping others and a strong motivation to succeed.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and a proactive approach to customer service.4. Ability to work independently and as part of a team in a fast-paced environment.5. Proficiency in using customer support tools and technology.6. Ability to adapt to changes and learn new skills quickly.

Benefits:1. Free food provided during work hours.2. Free accommodation for overnight shifts.3. Disability insurance coverage for eligible employees.

Equal Opportunity Statement:Oscar Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment that promotes equality and respect for all employees.

If you are passionate about customer support and ready to make a difference in the lives of our customers, we encourage you to apply for the Online Customer Support Specialist position at Oscar Health before the deadline on May 1st, 2024. Join our team and help us revolutionize the healthcare industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.