Online Customer Support Manager

Fannie Mae is seeking a skilled and dedicated Online Customer Support Manager to join our team in Columbus, Ohio. As an Associate Level position, the ideal candidate will have at least 5 years of relevant experience and possess a driven and dedicated personality.

Responsibilities:1. Manage a team of online customer support representatives to ensure timely and efficient resolution of customer inquiries and issues.2. Develop and implement strategies to improve customer satisfaction and retention rates.3. Analyze customer data and feedback to identify trends and opportunities for improvement.4. Collaborate with cross-functional teams to implement new processes and technologies to enhance the online customer support experience.5. Provide regular reports and updates to senior management on key performance metrics and initiatives.

Requirements:1. Bachelor's degree in Business Administration or related field.2. At least 5 years of experience in customer support or related role.3. Strong analytical and critical thinking skills.4. Excellent communication and interpersonal skills.5. Experience managing a team of customer support representatives.6. Proficiency in Microsoft Office and customer relationship management (CRM) software.

Benefits:1. Company-provided equipment for remote work flexibility.2. Dental insurance coverage.3. Opportunities for professional development and advancement.4. Supportive and empowering work environment that encourages employees to take ownership and make impactful decisions.

Equal Opportunity Statement:Fannie Mae is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.