Online Customer Support Manager

Job Description:

We are looking for an experienced and motivated Online Customer Support Manager to join our team at Baxalta in Charlotte, North Carolina. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for managing our online customer support operations.

Responsibilities:- Oversee the day-to-day operations of the online customer support team- Train, mentor, and lead a team of customer support representatives- Develop and implement strategies to improve customer satisfaction and retention- Monitor and analyze customer support metrics to identify trends and areas for improvement- Collaborate with other departments to address customer issues and provide feedback on product improvements- Ensure timely and accurate responses to customer inquiries and issues- Stay up-to-date on industry best practices and new technologies in online customer support

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in managing online customer support operations- Excellent communication and interpersonal skills- Strong leadership and critical thinking abilities- Resourceful and independent, with a proactive approach to problem-solving- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:- Vision insurance- Profit sharing- Dental insurance

Equal Opportunity Statement:Baxalta is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the requirements and are interested in this part-time Online Customer Support Manager position, please apply by the deadline of May 11, 2024. Embrace a culture that challenges norms and encourages bold thinking at Baxalta in Charlotte, North Carolina.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.