Online Customer Support Associate

Job Description:

Plains GP Holdings is seeking a dedicated and driven Online Customer Support Associate to join our team in Indianapolis, Indiana. As an Entry Level role, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in customer support. The position is part-time, with flexible hours available.

Responsibilities:1. Respond to customer inquiries and issues via email, live chat, and social media in a timely and professional manner.2. Provide accurate information about products, services, and company policies to customers.3. Assist customers with order tracking, returns, and exchanges.4. Troubleshoot technical issues related to the online platform and escalate complex issues to the appropriate team.5. Maintain customer records and update databases with relevant information.6. Collaborate with other team members to ensure a seamless customer experience.7. Continuously strive to exceed customer expectations and deliver delight in every interaction.

Requirements:1. Strong communication skills and emotional intelligence to effectively engage with customers.2. Ability to work well in a team environment, demonstrating cooperation and collaboration.3. Basic computer skills and familiarity with online platforms.4. Excellent time management and organizational skills.5. High school diploma required; additional education or certifications a plus.6. Must be detail-oriented and capable of multitasking in a fast-paced environment.

Benefits:- Dental insurance- Visa sponsorship for qualified candidates- Disability insurance

Working Environment:At Plains GP Holdings, we have a strong focus on exceeding customer expectations and delivering delight. As an Online Customer Support Associate, you will play a crucial role in maintaining our high standards of customer service and satisfaction.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement:Plains GP Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.