As an Online Customer Support Assistant at Freeport-McMoRan in Jacksonville, Florida, you will be responsible for providing excellent customer service to our online clients. This part-time position at Associate Level requires a minimum of 2 years of experience in a similar role.
Responsibilities:1. Respond to customer inquiries through email, chat, and social media platforms in a timely manner.2. Resolve customer complaints and issues efficiently and effectively.3. Assist customers with online ordering, payment processing, and product inquiries.4. Collaborate with the sales and marketing teams to increase customer satisfaction and retention.5. Maintain accurate records of customer interactions and transactions.6. Stay up-to-date on product knowledge and industry trends to better assist customers.7. Provide feedback to management on customer concerns and suggestions for improvement.8. Work with a sense of urgency and professionalism to meet and exceed customer expectations.
Requirements:1. Energetic and driven personality with a passion for customer service.2. Strong persuasion and decision-making skills to handle customer inquiries and concerns.3. Excellent communication skills, both written and verbal.4. Ability to work independently and as part of a team in a fast-paced environment.5. Proficiency in using computers and online communication tools.6. High school diploma or equivalent required; college degree preferred.
Benefits:1. Vision insurance coverage for eligible employees.2. Company-provided equipment for online customer support tasks.3. Profit sharing opportunities based on performance and company success.
Working Environment:At Freeport-McMoRan, we support our employees in their personal and professional development. Our team is dedicated to fostering a positive and inclusive work environment where everyone can thrive and grow.
Deadline to Apply:Interested candidates should submit their applications by May 11, 2024.
Equal Opportunity Statement:Freeport-McMoRan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
