Online Customer Success Representative

Job Description:We are seeking a dynamic and energetic Online Customer Success Representative to join our team at Norfolk Southern in Denver, Colorado. As a Customer Success Representative, you will be responsible for providing exceptional customer service and support to our online customers. This is a part-time entry-level position with no prior experience required.

Responsibilities:- Respond to customer inquiries and provide assistance via online channels such as chat, email, and social media- Proactively reach out to customers to ensure their satisfaction and address any concerns- Identify opportunities to upsell or cross-sell products and services to customers- Collaborate with other departments to resolve customer issues in a timely manner- Monitor customer feedback and suggest improvements to enhance the overall customer experience- Maintain accurate records of customer interactions and transactions

Requirements:- Energetic and confident personality- Strong emotional intelligence and ability to empathize with customers- Excellent planning and organizational skills- High school diploma or equivalent- Proficiency in using online communication channels- Ability to work independently and as part of a team

Benefits:- Training and professional development opportunities- Visa sponsorship for eligible candidates- Free food during working hours- A working environment that prioritizes employee well-being through health and wellness initiatives

Equal Opportunity Statement:Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 16, 2024

Join our team and make a difference in the lives of our online customers! Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.