Online Customer Service Specialist

Job Description:

Whole Foods Market is seeking a part-time Online Customer Service Specialist to join our team in San Jose, California. The candidate will be responsible for providing excellent customer service to our online customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This position is at the Associate Level and requires a minimum of 4 years of experience in customer service.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints to ensure customer satisfaction- Manage online orders, update customer information, and process returns and exchanges- Collaborate with other departments to address customer concerns and improve the overall customer experience- Stay up-to-date on company products, promotions, and policies to provide accurate information to customers- Assist in maintaining accurate records of customer interactions and transactions

Requirements:- 4 years of experience in customer service- Adaptable and hardworking personality traits- Strong leadership and cooperation skills- Excellent communication and problem-solving abilities- Proficient in using online customer service platforms and tools- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:- Joining bonus- Remote work flexibility- Retirement plan

Working Environment:At Whole Foods Market, we value creativity and innovation. Our team members are encouraged to unleash their creativity in a setting that celebrates and nurtures innovation. Join us and be a part of a dynamic and diverse work environment where your ideas are valued and your growth is encouraged.

Deadline to apply: May 18, 2024

Equal Opportunity Statement:Whole Foods Market is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.