Online Customer Service Manager

Job Description:

Rite Aid is seeking an experienced Online Customer Service Manager to join our team in San Diego, California. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in online customer service management. This is a part-time role that offers opportunities for growth and advancement within our organization.

Responsibilities:- Oversee and manage online customer service operations, including responding to customer inquiries, resolving issues and escalations, and ensuring high levels of customer satisfaction- Develop and implement strategies to improve online customer service processes and procedures- Train and supervise a team of customer service representatives to deliver exceptional service- Monitor online customer feedback and reviews, and implement strategies to address customer concerns and improve overall customer experience- Collaborate with other departments, such as marketing and IT, to enhance online customer service capabilities- Analyze data and metrics to track performance and identify areas for improvement

Requirements:- 7 years of experience in online customer service management- Reliable and dedicated work ethic- Strong teamwork skills and ability to collaborate with cross-functional teams- Excellent problem-solving skills and ability to think on your feet- Proven track record of driving innovation and progress in a customer service environment

Benefits:- Travel and spending expenses covered- Retirement plan options available- Remote work flexibility

Working Environment:At Rite Aid, we encourage calculated risk-taking to drive innovation and progress. Our team thrives in a dynamic and fast-paced environment where creativity and initiative are valued.

Deadline to apply: ********

Equal Opportunity Statement:Rite Aid is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.