Online Customer Service Manager

Jones Lang LaSalle is seeking a motivated and adaptable Online Customer Service Manager to join our team in Houston, Texas. As a mid-to-senior level role, the ideal candidate will have at least 8 years of experience in customer service or a related field.

Responsibilities:- Manage the online customer service team to ensure timely and professional responses to customer inquiries and issues- Develop and implement strategies to improve the overall customer experience online- Monitor customer feedback and use it to make data-driven decisions to enhance customer satisfaction- Collaborate with other departments to ensure a seamless online customer experience- Stay up-to-date on industry trends and best practices to continually improve our online customer service offerings- Handle escalated customer issues and provide solutions in a timely manner

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 8+ years of experience in customer service or a related field- Strong attention to detail and innovation in problem-solving- Excellent communication and interpersonal skills- Prior experience managing a team is preferred- Ability to thrive in a fast-paced and dynamic work environment

Personality traits: motivated, adaptable

Soft skills: attention to detail, innovation

Benefits:- Joining Bonus- Vision insurance- Parental leave

Working environment:At Jones Lang LaSalle, we are dedicated to understanding and exceeding customer expectations. We foster a collaborative and supportive work environment where employees are encouraged to innovate and strive for excellence.

Deadline to apply: May 29, 2024

Equal opportunity statement:Jones Lang LaSalle is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.