Online Customer Service Manager

As the Online Customer Service Manager at J.M. Smucker in Dallas, Texas, you will play a vital role in building and maintaining customer relationships in the digital space. This part-time position is ideal for a candidate with 6 years of experience and a mid-to-senior level of seniority.

Responsibilities:- Manage and oversee the online customer service team to ensure timely and accurate responses to customer inquiries, comments, and complaints via various digital channels- Develop and implement strategies to improve customer satisfaction and retention rates- Analyze customer feedback and data to identify trends and recommend improvements to the online customer service experience- Collaborate with cross-functional teams, including marketing and sales, to ensure a seamless customer experience across all touchpoints- Stay up-to-date on industry trends and best practices in online customer service to continually enhance the customer experience

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Proven experience in online customer service management- Strong leadership and decision-making skills- Excellent communication and interpersonal skills- Ability to think strategically and solve complex problems- Energetic and adaptable personality- Soft skills in decision-making and strategic planning

Benefits:- Dental insurance- Retirement plan- Training & professional development opportunities

Working environment:At J.M. Smucker, we believe in building strong connections and treating colleagues like an extended family. Our team values diversity and collaboration, and we strive to create a positive and inclusive work environment for all employees.

Deadline to apply: May 6, 2024

Equal opportunity statement:J.M. Smucker is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.