Job Description:
We are looking for a dynamic and customer-focused Online Customer Service Associate to join our team at Barnes & Noble in Jacksonville, Florida. As an Associate Level position, you will be responsible for providing excellent customer service to our online customers through various communication channels. You will play a crucial role in ensuring customer satisfaction and helping to drive sales.
Responsibilities:- Respond to customer inquiries and resolve issues promptly and effectively- Process online orders and provide order status updates to customers- Assist customers in navigating the website and placing orders- Provide product information and recommendations to customers- Collaborate with other team members to ensure smooth order fulfillment and delivery- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and promotions- Identify and report any trends or issues affecting customer experience- Contribute to maintaining a positive and engaging online customer service environment
Requirements:- 4 years of experience in customer service or related field- Independent and self-motivated with a strong work ethic- Excellent communication skills, both written and verbal- Strong problem-solving and multitasking abilities- Ability to adapt to changing situations and customer needs- Innovative mindset with a focus on continuous improvement- High attention to detail and accuracy- Proficiency in using online customer service platforms and tools- Must be comfortable working in a fast-paced environment
Benefits:- Comprehensive training and professional development opportunities- Company transportation options for commuting to and from work- Travel and spending expenses covered for business-related trips
Working Environment:At Barnes & Noble, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique contributions.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:Barnes & Noble is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
