The Online Customer Care Specialist at Walt Disney in Los Angeles, California, will play a crucial role in providing exceptional customer service through various online platforms. This full-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or related role. The ideal candidate will be confident, hardworking, possess strong project management skills, and excel in strategic planning.
Responsibilities:- Respond to customer inquiries and concerns via email, chat, and social media platforms in a timely and professional manner.- Maintain a high level of customer satisfaction by providing accurate and helpful information, resolving issues, and escalating complex cases when necessary.- Collaborate with internal teams to address customer feedback, identify trends, and implement strategies to improve the overall customer experience.- Monitor online reviews and ratings, and proactively engage with customers to address any negative feedback.- Stay up-to-date on company products, promotions, and policies to provide accurate information to customers.- Assist in the development and execution of customer care strategies to enhance online engagement and drive customer loyalty.
Requirements:- Bachelor's degree in Business, Marketing, Communication, or related field preferred.- Strong communication skills, both written and verbal.- Excellent problem-solving abilities and attention to detail.- Ability to work independently and prioritize tasks effectively.- Proficiency in Microsoft Office and customer service software.- Experience working in a fast-paced, deadline-driven environment.
Benefits:- Training & professional development opportunities to enhance skills and knowledge.- Relocation allowance for candidates moving to Los Angeles.- Visa sponsorship for eligible candidates.
Working Environment:At Walt Disney, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to creating magical experiences for our customers, and we are committed to fostering a supportive and inclusive work environment where everyone can thrive.
Deadline to apply: May 8, 2024
Equal Opportunity Statement:Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate the differences in our employees and encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
