Online Customer Care Officer

Job Description:

Rockwell Collins is seeking a part-time Online Customer Care Officer to join our team in Seattle, Washington. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer service role and possess a driven and energetic personality. Strong soft skills in project management and strategic planning are essential for success in this role.

Responsibilities:- Respond to customer inquiries via email, chat, and social media in a timely and professional manner- Assist customers with product support, order processing, and troubleshooting- Maintain customer records and update databases with relevant information- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction- Identify and recommend opportunities to improve online customer care processes- Monitor online customer reviews and feedback to address any concerns or issues promptly

Requirements:- 3+ years of experience in customer service roles- Excellent communication skills and ability to work well in a team environment- Proficiency in Microsoft Office Suite and experience with CRM systems- Strong project management and strategic planning skills- Driven and energetic personality with a strong attention to detail- Bachelor's degree in Business Administration or related field preferred

Benefits:- Vision insurance- Profit sharing- Visa sponsorship

Working Environment:At Rockwell Collins, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative working environment where every team member has the opportunity to grow and succeed.

Deadline to Apply:May 29, 2024

Equal Opportunity Statement:Rockwell Collins is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.