Online Customer Care Officer

Job Description:J.C. Penney is seeking an Online Customer Care Officer to join our team in Phoenix, Arizona. As a part-time entry-level position, the Online Customer Care Officer will be responsible for providing excellent customer service to our online shoppers. The ideal candidate will be adaptable and dedicated, with strong people management and communication skills.

Responsibilities:- Respond to customer inquiries via email, chat, and phone in a timely and professional manner- Assist customers with order placement, product inquiries, and returns/exchanges- Troubleshoot and resolve customer issues and complaints effectively- Provide product recommendations and information to customers- Collaborate with other departments to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies

Requirements:- 1 year of experience in customer service or a related field- Adaptable and dedicated personality traits- Strong people management and communication skills- Ability to work in a fast-paced, team-oriented environment- Proficient in Microsoft Office and other relevant software applications- High school diploma or equivalent

Benefits:- Life insurance- Company equipment provided- Paid sick leave

Working Environment:The Online Customer Care Officer will work in a collaborative environment, interacting with colleagues worldwide. This fosters a global village mentality and provides opportunities for growth and learning.

Deadline to Apply:May 6, 2024

Equal Opportunity Statement:J.C. Penney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, nationality, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.