Job Description:
We are looking for a dedicated and experienced Online Customer Care Manager to join Unity Technologies in Fort Worth, Texas. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service or a related field. The Online Customer Care Manager will be responsible for managing the online customer care team and ensuring exceptional customer service is provided to all our online customers.
Responsibilities:- Manage a team of online customer care representatives- Develop and implement online customer care strategies to improve customer satisfaction- Monitor online customer interactions and respond in a timely and professional manner- Analyze customer feedback and data to identify trends and areas for improvement- Train and onboard new online customer care team members- Collaborate with other teams, such as marketing and sales, to enhance the overall customer experience- Stay up-to-date on industry trends and best practices in online customer care
Requirements:- 8 years of experience in customer service or a related field- Proven track record of successfully managing a customer care team- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and multitask effectively- Resilient and reliable personality traits- Attention to detail and a drive for innovation- Bachelor's degree in Business Administration or a related field is preferred
Benefits:- Paid overtime- Paid sick leave- Paid Time Off (PTO)- Opportunities for professional development and growth
Working Environment:At Unity Technologies, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As an Online Customer Care Manager, you will have the opportunity to further develop your skills and contribute to the success of our online customer care team.
Equal Opportunity Statement:Unity Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability, marital status, or any other protected status.
Deadline to apply: ********
If you meet the requirements and are interested in joining our team as an Online Customer Care Manager, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
