Online Contact Center Representative

Job Description:ABM Industries is currently seeking a part-time Online Contact Center Representative to join our team in Denver, Colorado. This role is ideal for individuals who are driven, dedicated, and have a passion for customer service. As an Associate Level representative, you will be responsible for providing exceptional customer support through various online communication channels.

Responsibilities:1. Respond to customer inquiries and resolve complaints in a timely and professional manner.2. Assist customers with product information, order status, and technical support.3. Provide troubleshooting assistance for website navigation and online account management.4. Process customer orders, returns, and exchanges accurately.5. Maintain a high level of customer satisfaction through effective problem-solving and decision-making skills.6. Collaborate with other departments to escalate customer issues as needed.7. Adhere to company policies and procedures to ensure quality service delivery.8. Keep detailed records of customer interactions and transactions.

Requirements:1. Minimum of 2 years of experience in a customer service or contact center role.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and a knack for decision-making.4. Proficient in using online communication tools and CRM systems.5. Ability to work efficiently in a fast-paced environment.6. High school diploma or equivalent required; college degree preferred.7. Must be able to work flexible hours, including weekends and holidays.

Benefits:1. Paid overtime for any hours worked beyond the regular schedule.2. Profit sharing opportunities based on performance and company success.3. Relocation allowance for eligible candidates.4. Ongoing learning and development opportunities for personal and professional growth.

Equal Opportunity Statement:ABM Industries is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status under applicable federal, state, or local laws. We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.