Arrow Electronics is seeking a motivated and experienced Online Contact Center Manager to join our team in Fort Worth, Texas. As a global technology solutions provider, we are looking for someone who can adapt to a fast-paced and dynamic work environment and demonstrate a strong work ethic.
Responsibilities:1. Manage the day-to-day operations of the online contact center, including overseeing a team of customer service representatives and ensuring that customer inquiries are addressed in a timely and professional manner.2. Develop and implement strategies to improve customer satisfaction and increase the efficiency of the contact center.3. Monitor key performance indicators (KPIs) and analyze data to identify trends and opportunities for improvement.4. Collaborate with other departments, such as IT and marketing, to ensure a seamless customer experience across all channels.5. Train and mentor contact center staff to enhance their skills and capabilities.6. Stay up to date on industry trends and best practices in online customer service.
Requirements:1. Minimum of 5 years of experience in a customer service or contact center role.2. Strong analytical and problem-solving skills.3. Excellent communication and interpersonal skills.4. Ability to work well under pressure and meet deadlines.5. Proficiency in Microsoft Office and customer relationship management (CRM) software.6. Bachelor's degree in business administration or a related field preferred.
Personality traits: - Hardworking: Willing to go the extra mile to achieve results.- Adaptable: Can adjust to changing circumstances and priorities.
Soft skills:- Teamwork: Able to collaborate effectively with colleagues and other departments.- Research: Capable of gathering and analyzing information to make informed decisions.
Benefits:- Employee discounts on Arrow Electronics products.- Paid overtime for additional hours worked.- Travel opportunities to attend conferences and workshops.
Working environment:Arrow Electronics is a global company that promotes collaboration on a worldwide scale. Our diverse team works together to deliver innovative solutions to our customers.
Equal opportunity statement:Arrow Electronics is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.
Deadline to apply: April 27, 2024.
If you are a motivated and experienced professional looking to advance your career in online customer service management, we encourage you to apply for this exciting opportunity with Arrow Electronics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
