Job Description:
Kohl's is seeking a detail-oriented and customer-focused Online Contact Center Associate to join our team in San Jose, California. As an Associate Level position, the Online Contact Center Associate will be responsible for providing exceptional customer service through various online channels, including live chat, email, and social media platforms.
Responsibilities:- Respond to customer inquiries and issues in a timely and professional manner- Assist customers with placing orders, tracking shipments, processing returns, and resolving any other customer concerns- Utilize various tools and resources to efficiently and effectively address customer needs- Collaborate with internal teams to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Identify and report any trends or recurring issues to management- Stay up-to-date on product knowledge and company policies to better assist customers- Work with a sense of urgency and prioritize tasks in a fast-paced environment
Requirements:- Minimum of 4 years of experience in customer service or related field- Resilient and resourceful personality traits to handle challenging situations and find creative solutions- Strong attention to detail and project management skills to ensure accurate and efficient customer service- Excellent communication skills, both written and verbal- Ability to work independently as well as part of a team- Proficient in using technology and various online platforms- Flexibility to work various shifts, including nights and weekends- High school diploma or equivalent required
Benefits:- Retirement plan- Medical coverage- Company transportation
Working Environment:At Kohl's, we prioritize employee well-being through health and wellness initiatives. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and grow.
Equal Opportunity Statement:Kohl's is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Deadline to Apply:May 11, 2024
If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Online Contact Center Associate position at Kohl's in San Jose, California. Join our team and be a part of creating memorable experiences for our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
