Online Contact Center Assistant

The Online Contact Center Assistant at J.C. Penney in San Francisco, California is a full-time Associate Level position that requires a minimum of 4 years of experience in a similar role. The ideal candidate for this position will possess the personality traits of confidence and adaptability, as well as demonstrate strong emotional intelligence and presentation skills.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with placing orders, tracking shipments, and resolving any issues or complaints.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with other departments to address customer concerns and provide solutions.5. Stay up-to-date on product knowledge and promotions to effectively assist customers.6. Provide feedback to management on customer trends and issues.7. Assist in training new contact center staff as needed.

Requirements:1. 4 years of experience in a customer service or contact center role.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Proficiency in Microsoft Office and customer relationship management software.5. Ability to work in a fast-paced and constantly changing environment.6. High school diploma or equivalent required; college degree preferred.

Benefits:- Medical coverage- Employee discounts- Paid sick leave

Equal Opportunity Statement:J.C. Penney is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 6, 2024

At J.C. Penney, we provide opportunities for unlimited personal and professional growth in a supportive and inclusive working environment. Join our team and help us provide exceptional customer service to our online shoppers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.