Job Description:
Jarden is seeking a dedicated and hardworking Online Contact Center Assistant to join our team in Phoenix, Arizona. As an Associate Level position, the Online Contact Center Assistant will be responsible for assisting customers through various online communication channels and providing exceptional customer service. This is a part-time position with the expectation of 3 years of experience in a similar role.
Responsibilities:1. Assist customers through online chat, email, and social media platforms.2. Answer customer inquiries, resolve issues, and provide product information.3. Process orders, returns, and exchanges.4. Collaborate with other departments to escalate and resolve customer concerns.5. Maintain accurate customer records and follow-up on customer interactions.6. Assist in the development and implementation of customer service strategies.7. Keep up-to-date with product knowledge and company policies.8. Provide feedback on customer trends and common issues to improve customer experience.9. Adhere to company guidelines and policies regarding customer interactions.
Requirements:1. Resilient and able to effectively handle challenging customer interactions.2. Strong decision-making skills and ability to prioritize tasks.3. Excellent time management and organizational skills.4. 3 years of experience in a customer service or contact center role.5. Proficient in using online communication tools and systems.6. Excellent communication skills, both written and verbal.7. Ability to work independently and as part of a team.8. High school diploma or equivalent required.
Benefits:1. Company-provided equipment for remote work.2. Disability insurance coverage.3. Employee discounts on company products.4. Opportunity to participate in corporate social responsibility initiatives and give back to the community.
Equal Opportunity Statement:Jarden is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
