Online Client Support Officer

Job Description:

Valero Energy, based in Dallas, Texas, is seeking a part-time Online Client Support Officer to join our team at the associate level. The ideal candidate will have at least 3 years of experience in a client support or customer service role. We are looking for a confident and passionate individual with exceptional attention to detail and problem-solving skills.

Responsibilities:1. Provide online support to clients via email, chat, and phone calls.2. Assist clients with account setup, troubleshooting technical issues, and navigating our online platform.3. Take ownership of client issues and follow through to resolution.4. Document client interactions and maintain accurate records in our CRM system.5. Collaborate with internal teams to resolve complex client problems.6. Stay up-to-date on product knowledge and industry trends to provide the best support possible.7. Identify opportunities to improve the client experience and suggest solutions to management.

Requirements:1. Bachelor's degree in Business Administration or a related field preferred.2. 3+ years of experience in client support or customer service.3. Strong communication skills and the ability to empathize with clients.4. Excellent problem-solving abilities with a keen attention to detail.5. Proficiency in Microsoft Office Suite and CRM systems.6. Ability to work independently and as part of a team in a fast-paced environment.7. Flexibility to work occasional evenings or weekends as needed.

Benefits:1. Vision insurance2. Visa sponsorship for eligible candidates3. Disability insurance

Working Environment:At Valero Energy, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing top-notch client support and continuously improving our services to meet the needs of our clients.

Deadline to Apply: April 7, 2024

Equal Opportunity Statement:Valero Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.