As the Online Client Support Manager at Amazon in San Antonio, Texas, your primary responsibility will be to provide exceptional customer service and support to clients through various online channels. This part-time position is ideal for a candidate with at least 6 years of experience in a similar role and possesses the following personality traits: motivation and confidence.
Key responsibilities of this role include:
1. Managing and responding to client inquiries and concerns through email, chat, and social media platforms.2. Collaborating with internal teams to resolve client issues and ensure timely and accurate responses.3. Monitoring client feedback and identifying opportunities for improvement in the customer experience.4. Developing and implementing strategies to increase client satisfaction and retention.5. Creating and updating knowledge base articles and training materials for client support staff.6. Analyzing data and metrics to assess the effectiveness of client support initiatives.
To excel in this role, you must possess strong decision-making and research skills as well as the ability to work independently and as part of a team. Additionally, you should be comfortable working in a fast-paced environment and have a passion for delivering excellent customer service.
In return for your hard work, Amazon offers benefits such as training and professional development opportunities, employee discounts, and free accommodation for certain positions. Our working environment is focused on building strong relationships with colleagues, clients, and partners to foster collaboration and mutual success.
At Amazon, we are committed to providing equal opportunities for all employees and applicants, regardless of race, religion, gender, sexual orientation, age, or disability. We believe that diversity and inclusion are essential to our success as a company.
If you are a motivated and confident individual with a passion for customer service, we invite you to apply for the Online Client Support Manager position at Amazon in San Antonio, Texas. The deadline to apply is May 18, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
